Observability Migration: Gradual strategy with no impact on current operations to leverage agile incident detection via AI
Insurance
"Modernizing our observability stack was vital to enable AI-driven automation, but the risk of unavailability worried us greatly. Zappts conducted the migration from AppDynamics to Dynatrace in an incredibly structured way, transferring metrics, tracing, and alarms with no negative impact on our operations. Today, our team spends less time on alert noise and performs extremely precise and agile troubleshooting."
Client (Porto)
Client Challenge
Porto's technical and operational challenge consisted of the need to modernize its monitoring infrastructure, with the strategic objective of leveraging new artificial intelligence and automation resources. The biggest barrier to this goal was performing a complex and multidisciplinary migration of extremely critical data, with the non-negotiable premise of not causing any interruption to the company's current operations.
Zappts' Role
To overcome this complexity, Zappts' engineering designed and executed a gradual and structured migration strategy. This approach was designed to ensure the faithful transfer of all metrics, alarms, and tracing from the legacy environment to the new one. Beyond the purely technical scope, the project included the creation of efficient communication channels and technical training of the client's teams for advanced use of the new tool.
Results
The implementation resulted in a fully secure transition with no negative impacts on the company's operations. As direct business value, the new ecosystem provided much more agile AI-driven incident detection, in addition to delivering a drastic reduction in alert noise and much more precise troubleshooting processes.
About the company
Porto (formerly Porto Seguro) is a Brazilian holding company that evolved from a traditional insurer to a diversified services ecosystem. Structured in three business verticals — Porto Seguro, Porto Saúde and Porto Bank — the company operates with a focus on innovation, technology, and convenience to improve the customer experience.
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