Technical Assessment of Banking solutions ensures deliveries meet business expectations
Insurance
"A team highly committed to delivering results for the technology areas, good communication with our core training team, and relevant content that makes a difference in the perspective of participating employees."
Junior Training Analyst
Client Challenge
Establish a robust technical quality assessment methodology for white-label banking solutions, ensuring that deliveries meet business expectations and high technical quality standards.
Zappts' Role
Technical quality assessment of white-label banking solutions: Usability testing, Creation of all test scenarios in BDD, Monitoring of all ongoing actions to complete tested scenarios, Bug evaluation, Cross-referencing business expectations vs deliveries, Assessment using 5 main KPIs (Reliability, Usability, Efficiency, Portability, and Reach).
Results
Implementation of a comprehensive quality process that included usability testing, creation of BDD test scenarios, action monitoring, bug evaluation, and cross-referencing of expectations vs deliveries, all evaluated by 5 main KPIs (Reliability, Usability, Efficiency, Portability, and Reach).
About the company
Porto (formerly Porto Seguro) is a Brazilian holding company that evolved from a traditional insurer into a diversified services ecosystem. Structured into three business verticals — Porto Seguro, Porto Saúde, and Porto Bank — the company operates with a focus on innovation, technology, and convenience to improve the customer experience.
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