AI Agent for Autonomous Quotations increases service capacity and reduces rework
Logistics
Time de profissionais competentes. Team building interno - profissionais poderiam compartilhar mais dos projetos e problemas pra ajudar na construção das soluções.
Corporate Data and Analytics Manager
Client Challenge
The operation faced a serious efficiency and scalability obstacle due to the strictly manual process of responding to freight requests. The lack of standardization and susceptibility to errors caused by incomplete data not only overburdened analysts' time but also generated a severe impact on results, leading to the loss of approximately 80% of proposals due to exceeding the response time limit.
Zappts' Role
The technical response to this pain point was the creation of an autonomous Quotation Agent connected to the company's internal APIs for location, routes, and proposals. The intelligent agent automates the entire operational flow: it reads and interprets the content of received emails, automatically validates the necessary information, compiles the data, and generates a personalized commercial proposal in PDF, delivering the finalized quote to the client in just a few seconds.
Results
The solution delivered significant results for the operation, notably a 40% reduction in response time and a 100% recovery rate for proposals lost due to expired deadlines. By drastically reducing rework, the company expanded its service capacity without needing to grow the team. To complete the efficiency journey, follow-up sending was automated for 100% of issued proposals.
About the company
Craft operates in international transportation and cargo consolidation based on a conviction built through practice: no global solution works without an accurate reading of the local context. Since 1997, they have operated as an independent and neutral NVOCC, connecting shipping lines, airlines, agents, and global partners with operational flexibility and predictability. They integrate maritime, air, and land operations with their own technology, intelligence, and continuous development structure. Today, they are present in 36 offices across 11 countries, connected to a global network of partners and a team of over 1,300 specialists who support each operation with applied knowledge and real proximity to the market.
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